Platform care
Ongoing website maintenance, monitoring, and support. Monitoring, security, accessibility and release management on a retainer with a named engineer and a stated response time.
Six standing commitments
Monitoring
Uptime, error tracking and incident response with a stated time-to-acknowledge.
Security patching
Dependency hygiene and security patching on a fixed cadence, not "when we get to it."
Accessibility auditing
Ongoing accessibility auditing, not just a launch-day check.
Release management
Scheduled releases with a rollback plan for every deploy.
Quarterly review
A quarterly review of what the numbers changed, in writing.
Named engineer
The same engineer across the retainer, not a rotating queue.
Weekly, monthly, quarterly
A fixed cadence you can set a calendar reminder against, not an ad-hoc queue.
Monitoring
Releases
Review
Monitoring and patching tooling chosen to be auditable by your own team at any time, not locked behind our dashboard.
“We sell a product that lasts a century, and it used to take a fortnight and a developer to change a paragraph about it. Now the people who know the tile own the page.”